Privacy Policy

Himigo ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website (collectively, the "Service"). We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Introduction

At Himigo, we prioritize your privacy and are dedicated to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy explains our practices concerning the collection, use, and disclosure of your personal information and the steps we take to protect it.

2. Information We Collect

2.1 Personal Information:

We collect only the personal information necessary for the purposes identified in this Privacy Policy. The types of personal information we may collect include:

• Identification Information: Name, date of birth, nationality.

  • Purpose: To create and manage your account, verify your identity, and personalize your experience.

• Contact Information: Email address, phone number.

  • Purpose: To communicate with you regarding the Service, send updates, and respond to your inquiries.

• Profile Information: Profile photo, biography, interests, and other information you choose to provide.

  • Purpose: To personalize your profile and enable community interactions within the Service.

2.2 Usage Data

We collect information about your interactions with the Service to improve functionality and user experience. This includes:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.

• Log Data: IP address, browser type, pages visited, time spent on pages, clickstream data, and other usage statistics.

• Location Data: Approximate or precise location information, if you have enabled location services on your device.

  • Purpose: To analyze usage patterns, improve the Service, and provide location-based features (with your consent).

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of the Service and to store certain preferences. This helps us enhance your user experience.

• Types of Cookies Used:

  • Essential Cookies: Necessary for the Service to function.

  • Analytics Cookies: Help us understand how users interact with the Service.

  • Advertising Cookies: Used to deliver relevant ads.

You can manage your cookie preferences through your browser settings or our cookie consent tool.

3. How We Use Your Information

We use your personal information solely for the purposes identified at the time of collection or as permitted by law. These purposes include:

• Providing and Improving the Service: To operate, maintain, and enhance the Service, including customer support.

• Personalization: To tailor content and features to your interests.

• Communication: To send updates, security alerts, and administrative messages.

• Analytics: To monitor and analyze usage and trends to improve the Service.

• Legal Compliance: To comply with legal obligations and protect our rights and interests.

• Consent-Based Uses: Any other purposes for which we obtain your consent.

We will not use your personal information for new purposes without obtaining your consent.

4. Consent

4.1 Obtaining Consent

We obtain your consent at or before the time we collect your personal information. Consent may be:

• Express Consent: For sensitive information, we will ask for your explicit agreement (e.g., checking a box).

• Implied Consent: For less sensitive information, your consent may be implied through your actions (e.g., providing information for a specific purpose).

4.2 Withdrawing Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Please note that withdrawing consent may affect your ability to use certain features of the Service.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, analytics).

  • We ensure that these parties are bound by confidentiality agreements and adhere to PIPEDA standards.

• Legal Requirements: If required by law, regulation, or legal process.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

• Consent: With your consent for any other disclosures.

5.1 International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. We take appropriate measures to ensure that any international transfers comply with PIPEDA and that your information remains protected.

6. Data Security

We implement a variety of security measures to protect your personal information:

• Encryption: Data is encrypted during transmission and storage where applicable.

• Access Controls: Access to personal information is limited to authorized personnel who require it for their job functions.

• Security Assessments: Regular audits and assessments are conducted to maintain security standards.

• Employee Training: Staff are trained on privacy and data security practices.

6.1 Data Breach Protocol

In the unlikely event of a data breach involving your personal information:

• We will notify you and the Office of the Privacy Commissioner of Canada as required by law.

• We will take immediate steps to mitigate the breach and prevent future occurrences.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

• Retention Periods: Determined based on legal requirements and the nature of the information.

• Secure Disposal: Personal information that is no longer required is securely destroyed or anonymized.

8. Accuracy of Personal Information

We strive to ensure that your personal information is accurate, complete, and up-to-date.

• User Responsibility: Please inform us of any changes to your personal information.

• Correction Requests: You may request corrections to inaccuracies in your personal information.

9. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Objection: Object to certain types of processing.

• Data Portability: Request a copy of your personal data in a portable format.

9.1 Exercising Your Rights

To exercise your rights, please contact our Privacy Officer using the contact information provided below. We will respond to your request within 30 days.

10. Accountability and Openness

We are responsible for the personal information under our control and have designated a Privacy Officer to ensure compliance with PIPEDA.

• Contact Information:

  • Email: privacy@himigo.com

We are committed to transparency regarding our privacy practices. Detailed information about our policies and practices is available upon request.

11. Challenging Compliance

If you have any concerns or complaints about our privacy practices:

• Contact Us First: Please contact our Privacy Officer to address your concerns.

• Investigation: We will investigate all complaints and provide a response within a reasonable timeframe.

• External Recourse: If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

12. Children's Privacy

Our Service is intended for individuals who are 17 years of age or older.

• No Collection from Minors: We do not knowingly collect personal information from individuals under 17.

• Parental Consent: If we become aware that we have inadvertently collected personal information from someone under 17, we will delete it unless we obtain verifiable parental consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Advance Notice: For significant changes, we will notify you in advance via email or through the Service.

• Consent for Material Changes: If changes affect how we use your personal information, we will obtain your consent.

• Effective Date: The "Last Updated" date at the top indicates when the policy was last revised.

We encourage you to review this Privacy Policy periodically.

14. Third-Party Links and Services

Our Service may contain links to third-party websites or services.

• No Responsibility: We are not responsible for the privacy practices of third parties.

• Recommendation: We encourage you to review the privacy policies of any third-party services you access through our Service.

 

15. AI and Automated Decision-Making

We use AI and automated decision-making processes to enhance your experience.

• Use of Personal Data: Personal information may be used by AI features to provide personalized content and recommendations.

• Impact on Users: These processes help us improve the Service but do not make decisions that have legal or significant effects on you without human intervention.

• Transparency: You may contact us for more information about how AI is used in the Service.

16. Language Accessibility

To serve our diverse user base, this Privacy Policy is available in multiple languages. Please select your preferred language within the Service.

 

17. Future Services and Financial Information

As we expand our services to include financial features:

• Additional Information: We will update this Privacy Policy to reflect how we handle financial information.

• Regulatory Compliance: We commit to complying with all additional regulations applicable to financial data.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Support Team.

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.